Om de oorzaak van een e-mail of spam probleem grondig te onderzoeken, hebben wij een kopie van het geretourneerde bericht samen met de volledige berichtkop voor het e-mailbericht in kwestie nodig.

Om de volledige berichtkoppen van een e-mailbericht te vinden, raadpleegt u de onderstaande instructies (Engels):

Hotmail (IE browser/Firefox 3)
1. Sign in to the Windows Live Hotmail website with your Windows Live ID.
2. In the left pane, click Mail.
3. In the folder list, click Inbox.
4. Right-click the message in the message list, and then click View source.
5. You can then copy the full message header to an email and send to Selles support for further investigations.

Outlook 2000
1. Double-click on the email message to open it.
2. From the top menu click on View.
3. From the View menu click on Options.
4. A new window will appear displaying the full headers.
5. Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
6. You can then copy the full message header to an email and send to Selles support for further investigations.

Outlook Express
1. Inside the Inbox right-click on the email message. A context menu will appear. From this menu select Properties.
2. A new window will pop-up. Select the Details tab.
3. The details screen will show the full headers.
4. Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
5. You can then copy the full message header to an email and send to Selles support for further investigations.

Outlook 2007
1. Open a message.
2. On the Message tab, in the Options group, click the Dialog Box Laucher Icon image.
3. In the Message Options dialog box, the headers appear in the Internet headers box.
4. You can then copy the full message header to an email and send to Selles support for further investigations.

Yahoo Webmail
1. From your Inbox click on the email message to open it.
2. From the menu click the Full Headers link.
3. The page will reload and the full headers will be displayed.
4. Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
5. You can then copy the full message header to an email and send to Selles support for further investigations.

Microsoft Internet Mail
1. Open the email message.
2. From the menu click on File, then select Properties.
3. A new window will appear. Select the Details tab to display the full headers.
4. Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
5. You can then copy the full message header to an email and send to Selles support for further investigations.

MacMail
1. From the Mail menu, select Preferences.
2. Click the View tab.
3. Select All from the Show Header detail pull-down.
4. You can then copy the full message header to an email and send to Selles support for further investigations.